I really am very sorry to read your comments and would like to apologise, both to you and indeed your friend, for the experience not meeting his/your expectations. Hell Tom, We appreciate you taking the time to highlight your concerns.

I trust the above is clear and understandable. Lastly Jason, we have reached out to you in order to gain a better understanding of your particular case, and would very much like to assist as best we can, if possible. We do our utmost to maintain a safe, fair and secure environment for all of our players, and look to be transparent in our operations - the creation (or attempt to create) multiple accounts does indeed go against our Terms & Conditions:, please refer to section 5.1 & 19.2. Jason, we are fully regulated social casino and as such follow a strict set of rules and regulations - though I do completely understand and indeed sympathise with you regarding what you have described, an account deactivation is never taken lightly and would only ever be actioned after serious consideration, and certainty, from our side. I'm sorry to read that your experience has not met your expectations. Hi Jason, Thank you for taking the time to voice your concerns.

Mark, once again, thank you for your continued support! :) Wishing you lots more fun and loads of luck! Kind regards, James Chumba Team Do feel free to contact our support team should you like to utilise/implement any of the tools mentioned, and of course, if you have any questions, simply follow this link to reach out, we're always here to help!. If you would like to find our more regarding the above, please have a browse of the following article: I would like to limit my gameplay. These tools can be implemented to restrict or limit a handful of variables from the time a player spends playing, to the amount a player purchases. Hello Mark! Thank you so much for taking the time to leave such positive feedback - it's great to hear you're enjoying yourself so much, and from wherever you like! :) Also fantastic to hear you're happy with our customer service efforts, we do our very best! Wise words indeed regarding being responsible - it may interest you to know that we offer a range of limitation tools, designed to allow our players to remain in absolute control of their gameplay at all times.

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